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Terms and Conditions for Cleaning & Ironing

SERVICE

The Iron Lady agrees to perform the work specified by the Client in a professional manner using every care to accomplish a satisfactory service. You represent that you have read and agree with our Terms and Conditions at all times while using this Site. You may not use this Site in any way that involves a failure to abide by the Terms and Conditions. If you do not agree, do not use this Site. The Client is responsible for the provision of cleaning materials and equipment when booking a regular or one-off cleaning service. Cleaning equipment must be in full working order. In case where cleaning materials and equipment are not provided/not in full working order, the from the cleaning visit may not be successful, The Iron Lady cannot be held responsible and no refund can be claimed by the Client for the job in question. The Iron Lady will provide a replacement cleaner should the Client requires cleaning service if his/her regular cleaner is not available.

PAYMENT FOR REGULAR CLEANING SERVICE

Payment must be made up to 14 days after the issue date of the monthly invoice. The Client is charged on a weekly/fortnightly/monthly

basis according to the client's request for number of cleaning hours and interval between visits. The Client can change the number of hours and the interval between cleaning visits by giving an appropriate notice before the next cleaning visit.

ONE-OFF CLEANING SERVICE

The Client must pay to The Iron Lady £13.50 (Excl. VAT) per hour for a one-off cleaning visit unless promotional rate applies, minimum of 3 hours per visit applies. Payment must be made by cash /credit/debit card no later than the day before the cleaning visit or the Client may pay a 50% deposit on the day of the booking. The balance outstanding should be settled on the day the job is completed. The client is advised to book the service for the same day the inventory check will take place. If the Client is dissatisfied with the work has done on his request then The Iron Lady would like to come back and re-do the job free of charge. The Client is responsible for providing the tasks list, cleaning materials and equipment. We do not know how dirty a home is until we start cleaning it. Some homes need only maintenance cleanings. Others need quite a bit of work and take longer. The size and condition of your home determines how long it will take to clean.

CLAIMS AND INSURANCE

The Iron Lady is insured by GROUPAMA GENERAL INSURANCE COMPANY LIMITED and has full public and employer's liability cover.

The Iron Lady has to have a chance to rectify any problems arising as a result of its work. Any claim should be made as soon as possible (preferably within 24hrs of the service), unless there is a reasonable explanation of late notice. In case of a complaint of breakage or damage, The Iron Lady requires information as soon as possible to rectify the problem. If the customer is not completely satisfied with a cleaning job, The Iron Lady will re-clean free of charge any areas and items to customer's satisfaction. Key replacement/locksmith fees are paid only if keys are lost by our operatives.

Below is a list of conditions

The Iron Lady cannot be held responsible for: Domestic cleaning job not complete due to the lack of suitable cleaning equipment (e.g. vacuum cleaner, mop, sponge, clothes, cleaning liquids etc.)

Please note that all fragile and highly breakable items such as porcelain and china, cash, jewellery, items of sentimental value, art and antiques must be removed or secured.

We do not carry out cleanings of painted walls, ceilings, gardens and exterior of buildings.

Cancellation

Regular Domestic Cleaning: Clients can cancel the long term booking within 7 days beginning the day after the contracted service.

However, if the client terminates regular services after an initial clean, then the charges for one off cleanings will apply accordingly.

The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. If not notified on time The Iron Lady will charge the full amount

for the cleaning visit and no refund can be claimed. The Client may terminate the regular cleaning service by giving one month notice in writing specifying last cleaning date. The Client must pay any amounts that he/she owes under the agreement. The Iron Lady reserves the right to cancel the cleaning service with immediate effect due to nonpayment.

One-off Domestic Cleaning:

Clients can cancel any booking within 7 days beginning the day after the confirmed booking. The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time we will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

End of Tenancy Cleaning:

Clients can cancel any booking within 7 days beginning the day after the confirmed booking. The Client may cancel/re-schedule a cleaning visit by giving at least 24 hours notice. If not notified on time The Iron Lady will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

Important Notice

The Iron Lady reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please see website for details. By ordering The Iron Lady service by telephone, e-mail, fax or The IronLady website the client is agreeing to be bound by The Iron Lady terms and conditions.

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